How Magier Uses ManyRequests

Magier is a design subscription service primarily for the German market.

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Industry

Graphic Design

Founded

January 1, 2023

Plan

Pro

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With the help of ManyRequests, we grew our customer base to 50+ businesses and are seeing no sign of slowing down. The platform handles our customer service workflows from top to bottom and is fundamental to our daily operations.

Maximilian Fleitmann, Co-Founder

About

Magier is a design subscription service primarily for the German market. They use ManyRequests to service 100s of customers & a team of 21+ team members. Robin (ManyRequests' co-founder) recently interviewed Maximilian on his entrepreneurship journey:

Challenges

The main challenge for Maximilian and his team when they came to ManyRequests was handling a continuously growing number of customers monthly without a platform that could streamline operations and make it easier for team members to keep everything under control.

Due to their quick growth (1M+ ARR in 12 months), Magier needed something which could onboard customers at scale and get designers to deliver work quickly while maintaining quality.

Solution

By adopting ManyRequests, Magier saw a significant increase in customer satisfaction, with many claiming they provide a "super user-friendly backend" and "easy and efficient feedback," making their client portal a fundamental sales and customer support asset.

With the added value brought by ManyRequests, Magier integrated the benefits that the portal brings throughout their website copy, making it clear that they have the advantage of servicing customers in a friendly web portal rather than via email.

Key benefits Magier values about ManyRequests

Enabling scalable systems

Magier needed a platform that allowed them to run their design agency business and that they could grow into. ManyRequests provided all of the robust functionality to make that happen.

Providing efficient support

Productized services like Magier benefit from the support workflows that ManyRequests provides: from automatic team member assignment to canned replies and request stage automations.

Accelerating customer feedback

Without a client portal, Magier would have needed a lot of back and forth via email just to get 1 design approved. ManyRequests solved this with its embedded media feedback annotations.

Keeping their branding consistent

Retaining clients for the long run is hugely important, especially for agency businesses that rely on direct labour to sustain operations. Magier leveraged their portal to retain revenue and brand trust.

With the help of ManyRequests, we grew our customer base to 50+ businesses and are seeing no sign of slowing down. The platform handles our customer service workflows from top to bottom and is fundamental to our daily operations.

Maximilian Fleitmann, Co-Founder

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